His company may have a squeaky clean image, but Brian Langman isn’t afraid to get his hands dirty.

In fact, Langman’s hands-on approach has been critical in leading BDL Cleaning Services Ltd. to its position as Edmonton’s premier commercial cleaning firm.

“I have a personal rapport with all of our customers, and they all know that if they have a problem, they can call me and I’ll be there in a heartbeat,” says Langman, who founded BDL 20 years ago.

Despite his pledge, emergency calls are few and far between.

BDL Cleaning Services president Brian Langman says his company hangs its hat on high-quality work.

“I’ve got a staff of 55 wonderful people who know how to do their jobs and who sincerely care about our customers,” he explains.

“They take care of our clients, and that minimizes the complaints.”

Janitorial services is by no means known as an industry with low turnover, yet BDL has numerous personnel who have been with the company for more than a decade.

“It’s not a very high-paying profession, but a big part of my job is training and motivating our staff,” says Langman.

“That way, our people feel good about their work, which translates directly to improved performance and increased customer satisfaction.”

BDL’s commitment to excellence is evident in any contract or project, be it in general office cleaning, carpet and upholstery cleaning, window and awning cleaning, high-pressure exterior washing (e.g. for graffiti or restoring the beauty of an old brick building), or post-construction or post-renovation cleanup.

“You name the cleaning project, and we’ve got the people and the equipment to get it done right,” says Langman.

BDL’s versatility even extends to cleaning their competitors’ clocks – as every one of BDL’s customers can attest.

“Some people go with the cheapest company available, and I’m not interested in working with those businesses,” says Langman.

“Our pricing is very competitive, but we hang our hat on high-quality work, so it is possible to find a cleaner who does it for less.”

But, as any experienced building manager would know, the costs of an unreliable cleaning company are many and varied:

* High turnover in commercial properties can be extremely expensive. * Subpar cleanliness can cause irreparable damage to a company’s reputation, as well as damage the physical well-being of office workers.

* Office theft can be devastating to employee morale. Indeed, if you want to keep your employees happy and your tenants in your building, you can pay a competitive rate for BDL’s outstanding service – or you can go with the cheapest rate and risk paying through the nose down the road.

Testament to BDL’s spotless record is its 18-year relationship with Capital Health Community and Public Health.

In the health industry, there’s no room for second-rate service, which is precisely the reason Capital Health has stuck with BDL.

That’s just one of many highly regarded organizations that recognize the value of a cleaning company that goes the extra mile to see its customers smile.

For more information on BDL Cleaning Services, call 780.486.4552.