Imagine getting out of bed, standing in two inches of water, then frantically calling a company that advertises 24-hour emergency flood service . . . and you get voicemail.

The people at Crystal Carpet Care just shake their heads at that scenario and sympathize with the flood victims.

“We have heard it from dozens of people before,” says Crystal Carpet Care’s Walter Beauchamp, “and we know it is a fact. You get a flood at 3 a.m. and all you get is an answering machine.

“It’s a chase – a very frustrating chase.”

State-of-the-art instruments, when used by professionals,

Individuals and companies who keep Crystal Carpet Care’s number handy never have to recite that grim anecdote later.

“We have a technician on duty 24 hours a day, and we can guarantee a truck on the road within 30 minutes of the phone call – no exceptions, no excuses,” says Beauchamp.

To maintain its position as an industry leader, Crystal Carpet Care continually invests in comprehensive staff training with leading training institutes all over North America.

Crystal Carpet Care, an owner-operated company, is certified by Dry-eaz in Structural Drying Technology and is IICRC Certified in Water Damage Restoration, Fire & Smoke Restoration, Upholstery & Fabric Cleaning, Odour Control, Carpet Repair & Re-installation, and Textile Cleaning.

All employees have attended mould workshops for working knowledge and safety.



The company also invests heavily in specialized, state-of-the-art equipment: more than 100 air movers, dozens of dehumidification units, specialized air filtration and treatment units, and the list goes on. All of this is designed to minimize the financial, health and structural impact of a flood incident.

Even though Crystal Carpet Care handles 150-200 floods per year, the company also specializes in commercial carpet cleaning (totalling no less than 500,000 sq. ft. annually), which is the backbone of their successful and expanding business.

With its team of well-trained professionals and state-of-the-art equipment, Crystal Carpet Care has been highly praised by customers for its commitment to excellence.

* “We especially depend on their seven-days-a-week, 24-hour rapid emergency service,” says Diane Houston, general manager of Edmonton’s Christenson Property Management Ltd., which has been dealing with Crystal Carpet Care for several years. “They have never let us down.”

“The staff at Crystal Carpet Care are hard- working, diligent, efficient and a pleasure to work with. We have never received a complaint from any of our owners, residents or tenants, which speaks volumes on its own.”

* “Crystal Carpet Care provides excellent service and quality work and are always willing to go the extra mile for our needs. Thank you for the great job!” says Carole Hale, co-ordinator, corporate affairs, with the Alberta Medical Association.

* “We have been using Crystal Carpet Care for five years and have had nothing but the best of service,” says Boris Sukalsky, president of Acoustical & Total Cleaning Services. “Based on our own experience, we will highly recommend Crystal Carpet Care services to anybody.”

* “Their level of service has been excellent,” says Julie Piquette, property administrator for NewWest Enterprise Property Group.

* “Thank you to Crystal Carpet Care for your excellent commitment to ensuring a quality service,” says Kerry Welk of O&Y Enterprise.

What’s the key to this success?

“A commitment to ongoing training, pride of performance and workmanship, and a traditional work ethic,” says Crystal Carpet Care’s Leo Mulder.

When a flood occurs, Crystal Carpet Care is on the scene quickly and acts promptly to minimize damage. That’s the reason insurance companies and private companies alike keep Crystal Carpet Care’s number handy.

This means the telephone is never shut off, right?

“Correct, and I guess that means we don’t have a life,” quips Mulder, “but it also means our customers are happy.”

So, if you are looking for a last-minute date, maybe these people are not your best choice, but, if you are faced with a flood emergency or a business that requires high-quality carpet cleaning, keep this number handy: 496-9494.