Customers from around the globe rely on Calgary-based DataHive to provide a wide variety of web hosting management and technical support services. And on Boxing Day, 2004, the executives who represent one such client company, based in the far-off Maldive Islands, were particularly glad that DataHive's managed Internet infrastructure provider was on their side.
That was the day of the infamous Indonesian tsunami, which washed out the customer's computer-based operations.
Fortunately, every phase of their mission-critical corporate information remained safe, secure and tsunami-free within the foolproof multi-million dollar, 5,000 sq. ft. data centre operated by DataHive, in the heart of downtown Calgary.
Whether you live in the Maldives or the Rockies, or whether you're in charge of a multi-million-dollar energy company or a single'-employee business, Datahive's incredibly broad range of technical services will interest you.
|The talented team at DataHive includes, from left, VP of Operations Ron Singh, President Marjorie Zingle and VP of Finance Del Zingle.|
Global clients are attracted to Calgary and DataHive because Canada's energy capital is situated in a remarkably stable geographical zone. No earthquakes, no hurricanes, no tsunamis. But clients also understand that safety and absolute security rank highest on DataHive's priority list. They realize that down time is not an option with DataHive.
"Even small companies that keep their server in the basement or under a desk put themselves in jeopardy by not keeping their servers in a secure location," explains DataHive president Marjorie Zingle.
"For as little as $10 a month we can put their minds at ease. So many small companies - even private individuals - don't realize this service is available to them," she adds.
That's what Zingle means when she says shared web hosting should be an essential component of any corporation's business plan, no matter how large or how small the enterprise.
"When you walk through our door, you can expect all your Internet needs to be coordinated efficiently," comments Ron Singh, DataHive's highly-skilled VP of Operations.
"We provide a one-stop shop for every Internet service you need, if you're doing business on the Internet."
That includes web design, application and software development, application installation and updated program installation, as well as monitoring vigilance for hacking and virus infection. And last, but certainly not least, VoIP Hosting "It's a hands-on, 24/7/365 service. We want our customers to know we have a vested interest in their success," adds Zingle.
As a N1-class data centre facility, DataHive enjoys access to two city power grids. Should one grid go down, the company has options: an instant source of backup power, close at hand.
In the unlikely event that both grids shut down, an on-site backup UPS unit and generator are dedicated to the DataHive data centre. So, customers may rest assured that their server and mission-critical services will not be interrupted.
"You can sleep at night when your server is in this facility and you opt for our management services," says Singh.
Two HVAC units maintain ideal temperatures within the centre.
Sophisticated fire-suppression systems are in place and the facility features key-code security and motion-sensor digital live-action cameras. Meanwhile, DataHive's multiple ISPs provide customer backup, in case one or more service provider should become unavailable.
Who relies on Datahive to manage their Internet infrastructure? More to the point to ask "Who doesn't?" Fortune 500 companies have identified DataHive as a reliable Host and use the data centre to manage their mission-critical requirements. Smaller companies use DataHive to provide their own valued customers with absolute peace of mind.
Meanwhile, DataHive stands staunchly behind its unsurpassed customer service model. It is something that Marjorie Zingle believes sets her team apart.
"It's person-to-person service. Most clients understand that their IT problem may not be a hosting problem, but we still endeavour to help them resolve any issues. We're constantly striving to respond to our customers as quickly and as effectively as we possibly can," she says. DataHive gets to know its customers on a one-to-one basis, to provide the unique and specialized service they require - at a moment's notice.
The company's superb technology and matchless expertise is able to go toe-to-toe against even its mightiest competitors. But DataHive's approachable team prides itself on its rapid response whenever a client runs into trouble.
Marjorie Zingle and her husband, Del (VP of Finance) are proud of the reputation they've built for fair dealing during extensive business careers in Central and Western Canada. But they emphasize that Ron Singh and DataHive's talented team of hardware and network professionals really keep the ball rolling on a minute-by-minute basis.
"Making sure we have the right people in place has been a key to our success," stresses Marjorie.
For more information, visit www.datahive.ca.
To inquire about services or schedule a site tour, call 403.313.1106 or toll free at 1.877.DataHive (328-2448).
You can also e-mail iain@DataHive.ca.