It will take less than three weeks to rectify the problems plaguing Shaw’s @Home e-mail service in Calgary, says the president of Shaw Cablesystems.
“We are leaving the @Home Network because we are not happy with the support for e-mail services,” said Peter Bissonnette, president of Shaw Cablesystems. “We are actively changing from their e-mail system to our own. We’re on our own backbone now.”
The California-based @Home Network has affiliate agreements with 23 cable companies across North America, including Shaw, for Internet service. There are more than 70,000 @Home customers in the Calgary area.
In recent weeks, the @Home Network has experienced problems with its existing mail servers at the same time as it was making changes to its whole North American network, Bissonnette said. Shaw expects to complete the switchover in three weeks to Big Pipe, its $300-million, high-capacity fibre network.
Customer e-mail addresses will not be affected.
Big Pipe will extend connectivity to all the major Internet peering points in Canada and the U.S., providing a national fibre backbone for broadband Internet services.
Shaw, the second-largest cable television operator in Canada, launched Internet service in Calgary in November of 1996.
Shaw Communications is a diversified communications company whose core business is providing satellite broadband cable television and Internet services to more than two million customers across Canada.
